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rental policy
palm springs celebrity villas
the celebrity villa experience

Did you know vacation home rentals are preferred over hotels?

With the average U.S. hotel room measuring 325 square feet it is no small wonder that traveler’s have come to expect more from their accommodations. With a vacation home, you can have it all! We offer privacy, unparalleled luxury and all in the perfect place to live a pampered existence. The pleasure of your own personal chef, the indulgence of an in-home massage, lots of space in luxurious surroundings. No interruptions to your schedule. Local flair included!

Take a moment to review our rental policies

Our rental policies are designed to protect the safety and security of our guests as well as the owners of our luxury vacation homes. Our rental policies create a safe environment for all parties. If you have any questions about these guidelines, don't hesitate to contact one of our luxury home rental consultants.
 
Arrival and Departure

Standard arrival time to the residence should be no earlier than 2:00 p.m. on the arrival date.  The standard departure time should be no later than 11:00 a.m. on the departure date.
 
Payment for Rentals

Most major credit cards are accepted.  
To reserve a home, a deposit of 50% for the entire rental amount is required.
Payment in full is required 45 days prior to arrival date or when reservation is confirmed, which ever of these is closest to arrival date.

Some payment structures may vary depending on the home, and based on homeowner agreements.  Upon request, a payment schedule is available for reservations that are made more than 6 months in advance. 
 
Area occupancy tax is required on all vacation rentals for less than 30 days.  Occupancy tax percentage does vary by location.  For Rancho Mirage the occupancy tax rate is 10%. Our Villa reserved for vacation rental offers nightly, weekly, or monthly rental rates.  There is a cleaning fee in addition to the rental rates.

Normal utility usage which is calculated based on historical utilities usage in the given property. 

Kitchen detergent and towels.

Laundry detergent.

Paper tissues for bath.

Cotton bath towel sets and bed linen sets.

Additional charges for excess utility usage above 20% of normal will be billed within 45 days of departure.  Pool and spa are set at standard temperatures set by the county or state in which the home is located. 

Should you desire daily maid service, we will arrange that for an additional $75.00 per day.

If you wish to have your Villa stocked with personal items for your arrival, we will arrange this for you through gourmet area markets.

Your Villa rental daily rate does not include the refundable damage deposit, excess utility usage or local occupancy taxes.


 
Security Deposit
 
In lieu of a substantial security deposit paid in advance, a credit card is required on file to charge the cost of any damages or repairs to the home made during occupancy. The deposit also includes any excess utility charges, above customary cleaning charges, long distance telephone fees, and any additional services requested during occupancy. Advance notice will be given prior to charges being made against the credit card..   

Cancellation Policy
 
90+ days before arrival date                 5% penalty
89 to 45 days before arrival date         35% penalty

When reservation is made more than 45 days out a 50% deposit is required.
At the 45th day prior to arrival at the property payment in full is required.
When reservation is made less than 45 days out, payment in full is required.

45 to 31 days before arrival date         50% penalty
Under 30 days before arrival               100% penalty
 
Reservations cancelled 30 days or less prior to the scheduled arrival, there are no refunds if the home is not re-rented for the reserved period of equal value of the rental amount. If the home is re-rented for the cancelled dates, all monies will be refunded less a 25 % cancellation fee of the rental amount. 
 
This policy may vary depending on the home, based on homeowner agreements.

Occupants and Reasonable Use
 
All vacation homes are not to be occupied by more the intended persons allowable for overnight accommodations. Homes are to be used as a private vacation residence for occupants only.  All guests are to conduct themselves in a manner that will not disturb the neighbors' peaceful enjoyment of their properties.  Noise levels on the property shall not be audible to the neighbors after 10:00 p.m.  Homes are not to be used for any improper or illegal purposes.  Student groups, bachelor parties, parties of 15 or more, and packaging general public groups are prohibited without prior written approval. 
 
Commercial photography of any kind, still, digital or video is not permitted at any home without advance express written permission. Sorry, but filming of adult content movies or still photography is strictly prohibited.
 
Selected homes are pet friendly with advance approval and required deposit. 
 
No homes allow storage of any dangerous, flammable, or explosive materials or materials that might be considered hazardous. 
Subleasing homes is not allowed without the prior written consent. No such approved assignment or sublease shall in any way relieve initial rental obligations and responsibilities.